FREQUENTLY ASKED QUESTIONS

General

How do I become Easthills outdoors partner?

If you're an influencer and/or have a website or blog dedicated to the outdoors, travel or cool products, apply for become membership of Easthills outdoors. When you become our partner, you have the opportunity to earn commissions

If you're an influencer and/or have a website or blog dedicated to the outdoors, travel or cool products, apply for become membership of Easthills outdoors. When you become our partner, you have the opportunity to earn commissions

Returns

What is your return policy?

If you are not satisfied with your Easthills outdoors product upon delivery and wish to return your goods, please request a return for refund to original payment method or store credit within 30 days of purchase, so we can make things right.

If you are not satisfied with your Easthills outdoors product upon delivery and wish to return your goods, please request a return for refund to original payment method or store credit within 30 days of purchase, so we can make things right.
What is the timeline for returns processing?

We do our best to process returns and exchanges within 5 business days after they are received at our facility. Please keep in mind that we may be backlogged after peak seasons and sales, so it may take longer to process your return during those times.

We do our best to process returns and exchanges within 5 business days after they are received at our facility. Please keep in mind that we may be backlogged after peak seasons and sales, so it may take longer to process your return during those times.
Does Easthills outdoor allow international returns?

Yes, we can facilitate returns for international customers. However, we are unable to create international return labels. You are responsible for shipping back gear to return within 30 days. Please visit the Contact Us page and submit your request to begin this process.

Yes, we can facilitate returns for international customers. However, we are unable to create international return labels. You are responsible for shipping back gear to return within 30 days. Please visit the Contact Us page and submit your request to begin this process.
Can I request a product exchange?

You can request a return for store credit within 30 days of purchase here and place a new order.If you have any question, no worries. Contact us and one of our helpful customer service agents will be more than happy to help you out.

You can request a return for store credit within 30 days of purchase here and place a new order.If you have any question, no worries. Contact us and one of our helpful customer service agents will be more than happy to help you out.
What is the holiday return policy?

If you are not satisfied with any purchase made between November 1 and December 25, you may return your items for a refund within 60 days of the purchase date. Items must be new and unused, with their original tags and wraps still attached.

If you are not satisfied with any purchase made between November 1 and December 25, you may return your items for a refund within 60 days of the purchase date. Items must be new and unused, with their original tags and wraps still attached.

Payments

What kind of payment methods do you accept?

We accept a variety of payment methods, such as credit card, Paypal, Pay, etc.If you have any questions, you can contact our customer service team hello@easthillsintl.com feel free.

We accept a variety of payment methods, such as credit card, Paypal, Pay, etc.If you have any questions, you can contact our customer service team hello@easthillsintl.com feel free.
What kind of discount do you have?

In addition to regular holiday activities, we will also launch new product promotions, group discounts, coupons, etc.If you are our regular customer and have a good degree of integrity, you can apply to become our reviewer, and you will have the opportunity to get any product reviewed for free.

In addition to regular holiday activities, we will also launch new product promotions, group discounts, coupons, etc.If you are our regular customer and have a good degree of integrity, you can apply to become our reviewer, and you will have the opportunity to get any product reviewed for free.

Shipment

What countries do you ship to?

We accept orders for shipment to the United States & Canada & United Kingdom & Japan only.

We accept orders for shipment to the United States & Canada & United Kingdom & Japan only.
How long does delivery take?

After your order has been processed and picked up at our distribution center, it should arrive within 2-4 business days. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

After your order has been processed and picked up at our distribution center, it should arrive within 2-4 business days. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Free shipping policy?

FREE safe and reliable shipping on all orders to the continental US. Free Shipping is not available for shipment to Alaska or Hawaii.
Free Shipping Offers are subject to change. Thank you for your understanding.

FREE safe and reliable shipping on all orders to the continental US. Free Shipping is not available for shipment to Alaska or Hawaii.
Free Shipping Offers are subject to change. Thank you for your understanding.
How will my delivery be shipped?

We have partnered with FedEx to ensure the quality delivery of your order.

We have partnered with FedEx to ensure the quality delivery of your order.
I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
an I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?

Please contact customer support at hello@easthillsintl.com.
Please include your order number, if applicable.We usually respond to requests within 24-48 hours.

Please contact customer support at hello@easthillsintl.com.
Please include your order number, if applicable.We usually respond to requests within 24-48 hours.